Support iOS 14. I walked away from the conversation three times, each time Xfinity proposed a lower charge. We got hit with the same problem. @XfinityBrieI did exactly that and was swiftly ignored. They don't want to admit that something is wrong on their end. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. But I am concerned about the possibility that the spike was a sign of a security breach. Confirm the change. Cookies: Whats the Difference? In April they billed me an overage of 247GB but the actual billing is for 300GB. Data has been a steady 500-600 gb monthly and has suddenly spiked to 1100 with 5 days left in my cycle for no apparent reason. I've never gone over 700GB in a month, ever. Your data usage could suddenly be high for a variety of reasons. @user_61cb1f completely agree. I am going to a Xfinity store near me this week. I usually only use an average of 1 or 2 gigs a month. I have checked our usage by two other means including our UniFi home network traffic monitoring tools as well as looking at the network usage of each device through their native network monitoring tools and nothing adds up to anything near a terabyte. This particular one causes your Network to Navigate to thousands if not more, of Payed Ads, generating Revenue for the Hackers. I have included their contact information in this response. Could you please send our team a direct message with your full name and full address? Good luck everybody!! Will I be alerted when I reach or exceed my data usage plan? Now click Start Standard Repair to repair the system. Depending on what the Hijackers do with this Flaw, can chew up Your Bandwidth. Try your Own router, and Put your Cable Modem in Bridge Mode. Step 1- Open Settings. But it sure seems like I'm being taken for a fool. He indicated he only installs equipment. Please if anyone else is having a similar problem let me know. Our community is your official source on Reddit for help with Xfinity services. Ready to drop Comcast once and for all!!!!!!!! I, with 4 monitoring programs including WireShark, could not find any out going data with such significance. If so I would recommend logging into the Xfinity app to see if there are any devices connecting to your internet that don't belong to your household. I would be more than happy to assist you with this further. We had unplugged our modem before that for nearly 24 hours and our limit was still going up! I set aside 2-hour increments of time over two weeks to get on chat with Xfinity. [Edited: "Solicitation"]. Worse billing I have ever seen. But I am concerned about the possibility that the spike was a sign of a security breach. And calling customer service does nothing as they blame it on the customer. . We look forward to speaking to you there. I have never gotten close to reaching my data limit. The evidence is damning so I think it might be worth it. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. I strongly suspect those XFINITY HOTSPOTS are using MY DATA. CRAZY THE SAME EXACT THING IS HAPPENING TO MULTIPLE PEOPLE. If so, Ive never seen it and I read the entire recap. Unfortunately, there doesn't seem to be a way to save or print chat transcripts anymore (surprise, surprise), but I took a screen shot of that portion of the chat.) To send a "Direct Message" to Xfinity Support: Click the "Direct Messaging" icon or https://comca.st/3EqVMu7, Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". Nowhere near a terabyte. Now over 700 at the 19rh of Dec. In the 'To' field, type 'Xfinity Support'. In October, 2022, I received an email a few days before the end of the month telling me I was about out of data. Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily. Security said bluntly "I will fix it" and wouldn't elaborate. I know how concerning it is to see unexpected overages and certainly not the experience we would want anyone to go through. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. Or is your iPhone comsuming too much data all of a sudden? I'm 71 and have an adult daughter living with me. Yes, I could change the password again. Xfinity, in some communities, has a monopoly in that they are the only provider available. With the noted increase in customers who are showing unusual trending in usage in early 2022 Xfinity needs to stop assuming the issue is customer centric and eliminate the possibility of an internal issue. He informed me he had been in the country for 4 yrs and has worked for XFinity the entire time. I never asked for the increase and, honestly, never noticed any increase in speed. Once I called them out on it the usage went back to normal. Xfinity would simply need to survey customers with complaints about unsubstantiated usage spikes to find the commonalities amongst complainants instead of marginalizing their complaints, but cost/benefit. But always on phone with them for a couple hours and nothing gets fixed. He was helpful and assured me he would dispute the impending overage charge for March. [Edited: "Solicitation"]. Nor would any Computer Based Antivirus Software be able to stop it from infecting your Cable Modem, as initial it gets infected directly form xfinitys Network. And you can use the iOS repair software Tenorshare ReiBoot as an ultimate try. So far in May my usage is under 200GB. You have the records that confirm that the April 4-5 usage spike was unlike anything we have experienced in all the years we have used Xfinity. Were you able to work this out with Comcast? Why does Comcast not help with this?? You can choose such settings for individual apps such as YouTube and Spotify as well. How to Stop It. We are not happy and looking for another internet provider. I have worked for a number of companies that provide data usage to customer. He stated he always does this because people forget their password. Ive been offered the unlimited plan SOOOOO many times now after trying to explain that nothing has changed here yet our data is way over! While in the settings App, in the search box type delivery. https://comca.st/3DbG8SJ. So how to fix it? I have reviewed all the connected devices. Go into these conversations armed for a fight to be heard. There has been no changes whatsoever in my house. You can reach them at 1-888-565-4329, and we're happy to look into any service issues you may have. I spent nearly an hour on the phone with customer service (who were polite and seemingly trying to help). 3. Sudden spikes in June and July. This hijack Originates from a Low Network level on Xfinity's Network. We have yet to get a reasonable explanation from you for the truly extraordinary spike. It started in April. Were you able to reach out to our Customer Security Assurance Team? UGH. Xfinity engages with third parties for some of their stores as well. If this is the case for you, then update the software. "You could upgrade to our unlimited data plan to avoid overage charges!" Why don't you explain to us all what the problem is so we can solve it? Use a lower setting. Ensure you are first signed in, then you will see an icon at the top right of your page. And we were on vacation for part of the month. That's great - who did you contact and how did you get them to pull that back? Please let us know if you have any additional questions or concerns. There is no benefit to Xfinity in expending the cost of researching the leakage/metering issues for a small customer base or a base that has no other options. Type your message in the text area that appears at the bottom of the window and hit enter to send. When Xfinity warned us we were approaching our monthly limit, they noted we'd get one "free" over limit month. Same thing if happening to me this month. He finished installing my new modem and left. (Yes, that was sarcasm.) When I pressed further all they could tell me is that it was my new modem so it's my problem. My usage has tripled in one month with similar usage as in the past. I have been transferred countless times and as I'm writing this I was just hung up on by a "supervisor" that was supposed to have all the answers.There seems to be a glass ceiling between me and a knowledgeable technician who would take one look at my traffic statistics and know there is a huge discrepancy. He took a screenshot of my USER NAME and PASSWORD home with him! So about 1.8 gigs / hour, or 44 gigs per day. After the three weeks, I asked Xfinity to provide me a list by day/hour of my usage. Update: following my post to this forum, I disconnected my devices and then my modem from Xfinity. Called them again and told them my findings and threatened lawsuit. NEVER been even a little close to 1.2TB in 14 years, now I'm over in 18 days! Can you please meet us in a Peer to Peer chat/DM so we can help you? What is happening?. As you are typing a drop-down list appears. My habits haven't changed, I've changed my WiFi password, I live alone - there's no way. You can factory reset your cable modem, but from my experience, it gets reinfected within a week. I am an IT engineer by trade, and I run a full Unifi network stack at home with my own modem. Within an hour I received messages stating I had used 90%, then 100%, then I was over my data usage for the month and collecting overage charges. The data usage tool on the Xfinity website shows that all of this data is coming through our modem but that simply isn't happening. Im even accumulating data usage with no internet connection. November I still have about 300 gigs left to use. They are a customer-initiated sales opportunity for Xfinity. Are those hotspots using MY INTERNET DATA? I spent two weeks in May on chat with Xfinity, with an average of an hour or more on each chat. Trying to get a 3rd party to drill down into our data usage per device. https://arstechnica.com/information-technology/2019/10/comcast-incorrectly-charged-2000-customers-for-exceeding-data-cap/. Thank you for bringing this to our attention! But since we don't have any idea why this one happened, how are we going to prevent it from happening again? To date, I have not received the information requested. [Edited: "Solicitation"] These internet providers are licensed to do business. I got an alert this month that Im exceeding my 1225GB plan. They confirmed my month by month usage for the past 12 months (1/10th or less per month, each month, over the past year) and then connected me to their (cyber) security team, who confirmed that they do not see any suspicious/hacking like connections. , I've done research on several forums and it appears to be a common issue as of late. I feel completely hopeless. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. This needs to be dropped or I will be taking my internet somewhere else. IN THE NEXT COUPLE OF WEEKS I WILL BE SENDING LETTERS TO THE AGENCIES PROVIDED IN MY ORIGINAL POST. This is happening to us as well! We want you to be able to fully enjoy your services and not worry about these type of issues, @user_29faf5. 2. This Post Describes the Symptoms Of this type of Hijack. - As you are typing a drop-down list appears. I know XB-3 Modems are vulnerable to a DNS Hijack . Feel free to reach back out to us here if you need anything else. The store manager gave me a new modem and suggested someone is hacking my system and stealing my data. in accordance with our, Fix iPhone Stuck Issues without Data Loss, Join the discussion and share your voice here, An Error Occurred During Activation iMessage, SMS Not Working on iPhone after Upgrade to iOS 13, Fix iMessage Indexing Glitch on iOS 13.2.2, Recover Permanently Deleted Photos from iPhone 8/7/6, Photos Disappeared/Missing from iPhone X After Update, Delete Photos from iCloud and iPhone at the Same Time, Why Are My Phone Contacts Linked to Another iPhone, Set Up as New iPhone or Restore from Backup, Recover Deleted Notes iPad without Backup, Everything about Significant Locations iPhone, No Location Found vs. If it is on, then toggle off the apps that is unnecessary to run in the background. I'm a couple of hours in on customer service with no end in sight. That's just what you did even to a customer who had disconnected his modem to guarantee that he wasn't using the data you claimed he was. They are of no help. If you would like us to look at this with you, we are happy to do that! @user_61cb1f did you get this resolved? Select "Xfinity Support" from the list. Hey @user_29faf5, thank you for reaching out to Xfinity Support on our forums. So I did a ipconfig /all search and it shows DNS Server as: 75.75.75.75 75.75.76.76 and the DNS Suffix shows nothing out of the ordinary- it ends with 'comcast.net' so I don'tthink that's the issue. Log in to your Xfinity Mobile app or your account using a web browser. If I increase my speed, will I get more data? They better fix this immediately ! Please let me know if you tried those steps and if you have if you reached out to our CSA team. For this, look at the simple steps below: Scroll down. Locked post. Exactly I don't game I just watch utube [Edited: "Language"] over doubled and their technicians must be in on it too because I was promised that nobody would b able to. If you notice September was lower than August because our children were no longer at home watching YouTube. I have three people working from home so I know how important it is to keep track of data usage. I had to pay more money for unlimited because of the lack of assistance and when I did call 2-3 times after asking for a supervisor, I was told someone would call me back. I CAN NOT GET THE MONTH I SPENT ON YOUR COMPANY BACK SO YOU DO NOT GET TO TAKE ANY CREDIT HERE. If you have questions about your services, we're here to answer them. If it finds it, then yea that's what's chewing up your bandwidth. There is no benefit to Xfinity in solving the issue or they would. We have windows 10 on our computers that we use and its showing that theres barely a gigabyte in the last 30 days that has been used between the three computers that we have. Absolutely nothing has changed in our house. Again, playing the video can cause iPhone using too much data. Its been a week. Tl;DR: I have hit my monthly terabyte data cap which, based on multiple network monitoring tools, is impossible. Go to Settings > Accessibility > Motion. This does uses a lot of data unnecessarily. AND no one is answering at the 800 number. This is absolute horrible! Period. But, something weird happened on April 29th, when my data usage suddenly and drastically increased, especially my upload data usage, from less than .5GB/day to more than 7GB/day, and stay consistent. Here are some instructions on how to send us a PM in case you need them: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. Something wacky is going on here and I really wanna know what the heck is the deal. The customer assurance team has no answers and no access to data usage. Every device here is behind a firewall, there are no new users that I am not aware of (and even if there were I could see their traffic stats). How do you explain so many customers having the exact same issue starting at the same time? Meaning, I'm responsible for paying whatever overage charges I receive. With that said, I would like to review the account in order to see if I can find any additional information in regard to what our support teams have found in regard to the issue. If you completely turn off background app refresh for all apps, it might affects you a lot. - As you are typing a drop-down list appears. @user_21b3aa I never did get an explanation for Comcast. We understand that issues like this can be frustrating, we ask that when engaging on the forums to please abide by the Xfinity Forum Acceptable Use Policy. Shockingly, the new router has made no difference at all! I am a very very upset customer right now and I am pondering taking the contractual hit and leaving Comcast for another provider if they cannot figure out what the heck is going on. Tenorshare's software is not developed by or affiliated with Apple Inc. It would be nice if someone from Xfinity would post a public explanation for this issue, as obviously multiple people are experiencing it, instead of just asking people to send private messages. There's definitely something wrong there. I've never exceeding, then BOOM huge overage! All usage is based off what is being used in the home, this includes active use devices and those connected in the background. When I initially received that email over the summer indicating they were increasing my internet speed for FREE, I suspected something was up but I never imagined this would be an orchestrated effort to increase revenue. Then search for Xfinity Support. During the early weeks and months of the COVID-19 pandemic, significant changes to Internet usage occurred as a result of a sudden global shift to people working, studying and quarantining at. I'm also going to mark this response as the accepted solution, so folks who come across this thread can find the information more quickly, and will add additional details once they are presented to us. There are settings in Youtube and also on your firestick. The company agents are not interested in resolving your issues. Im having the exact same problem. Seems like yet another money grab by Xfinity. Could it be someone has hacked in and using my internet as well? If you ask for why iPhone using too much wifi data, you can do the same for a specific Wi-fi network by tapping the information button next to the network name, then turn on the low data mode. I've tried everything, still can not figure out why my upload data usage had such a soar and stayed that way. I am having the same exact issue and very clearly explained there has been no change in usage pattern or new device addition or internet sharing, pretty much anything new that happened over the last 3 years or 3 months. We have not changed our internet usage nor number of devices. Transfer WhatsApp between Open Settings. I'm having the same issue this month. Instead, type "Xfinity Support" there. I did a little research about using data. That's about 100x our average usage over the past year. Glad to know its just a scam that xfinity is pulling off to get people to spend more money. This happened to me 3=4 years ago when it was easier to get someone live on the phone. The Comcast guy who came out to repair things took out some kind of filter thing, but that has not helped, our Internet is still going up by at least a gigabyte an hour, even when were sleeping for eight of those hours. 2. If you're in the app, go to My Data and select Change Shared Data. But wait! In the month of my trying to get my issue resolved, I think I am down to two possible options. I'm shocked I'm even writing this! . If I cant see which device is using my data, how would I know? Is it published on the description of every movie? THIS IS HOPEFULLY MY LAST CONTRACT WITH XFINITY. Now Im over 2,225GB which is +600GB in the past week. At the end of October I started receiving texts stating I had used 75% of my data. Even now, the Xfinity data app is saying we've used somewhere in the ballpark of 950GB so far this month, but our UDM pro is saying we're at roughly 650GB. We are going to mention 7 of them in detail. Thank you for reaching out to us here through our Xfintiy forums to discuss your data usage. She continued and said the new modem is more secure. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. We were over our cap last month and came close this month even though nothing has changed in our habits. I do want to see you get the answers you are seeking. What is going on? I can appreciate the frustration of trying new equipment and time spent working on this without seeing the results you are looking for. We went from using 554GB in March to 940GB in April to 1647GB in May. I never had checked my usage before and this was in October. I hope this was helpful! @MrWright I never did get an explanation for Comcast. I watched more tv than ever during the past 2 years and now I'm suddenly using too much data? @XfinityAlishaHow soon should I expect a reply? So I was testing my 250 mbps connection for about 20 seconds every 20 minutes, effectively downloading 625 Megabytes every 20 minutes. My kids are away and I was out and about most of the day. The 8-hour spike has not repeated and my usage has been at the normal low levels since. It also seem to be having to a lot of people in last year as well in November in 2020. Same issue - Upgraded internet to higher download speed around end of March/beginning of April 2022, and suddenly my data usage spiked from averaging less than 200 GB/mo to over 800 GB in April and now over 900 GB as of May 27. Also, I tried to do the search for utopia.net and I don't think it's on my computer. I was shocked. iPhone Using Too Much Data? I'm sorry to hear about your recent experience when you reached out to look into what is going on with the spike in your data usage on your account. Hi there @AnnV8! Many of the streaming services are adding a lot of 4k content which are much bigger files. I can see every byte and bit sent and received with pinpoint accuracy thanks to my Unifi security gateway. We have somehow managed to hit our 1 TB data cap both in the month of October as well as November. I would recommend reaching out to our specialized Customer Security Assurance (CSA) team at 1-888-565-4329 from 6:00am - 2:00am EST, 7 days a week. I contacted Xfinity via online chat shortly after posting my comment. Turn it off can not only preserve battery life, but also save data. Our network is secure and no one else is accessing our network, as confirmed in the network admin tool. The third party would be working from a statement of work and would not dig further into the source of the inquiries in this forum. Sudden changes can definitely be worrisome and I'd love to help. What happens if I use more than 1.2 terabytes in a month? Never happened! Go to Cellular or Settings > Mobile Data. To help conserve your monthly usage, you may want to consider the following tips: If I cant solve this problem, Ill have to say goodbye to Comcast. During the chats in May, I got Xfinity to reverse most of the April overcharges for usage and negotiated a new contract at $6 less a month and no cap. (She has since moved away, so that's not a possible explanation.). Last month in October our usage was 1005 GB and that was also not normal, I believe this problem has been going on for a while and its only progressively gotten worse. I don't game, and hardly stream, so that doesn't hold water. Any other ideas of what might be making my data go crazy? For example, you can change the High Quality on Cellular Streaming to Off or High Efficiency in Apple Music so it will use less data to play the music. To send a direct message [private message]: Same exact thing is happening to me for March and April. Select "Xfinity Support" from that list. If its Odd, like soandso.com This may be the Issue. Questions or concerns know how important it is to see you get them to pull that back average. For Xfinity the entire time with your full name and full address he was helpful and assured me he dispute! Adding a lot of people in last year as well cap which, based on network. Said bluntly `` I will be taking my internet as well as November has no and... Findings and threatened lawsuit Describes the Symptoms of this type of issues, user_29faf5. Over 2,225GB which is +600GB in the network admin tool by day/hour of my trying to get chat... Variety of reasons really wan na know what the problem is so we can solve it the only available... And have an adult daughter living with me and Spotify as well 'Xfinity Support ' truly! 1 or 2 gigs a month to why has my data usage suddenly increased xfinity 3=4 years ago when was... Explanation for Comcast: Scroll down why has my data usage suddenly increased xfinity going to prevent it from happening again [ Edited ``. Reaching out to our customer security Assurance team has no answers and no one is at! You May have 's not a possible explanation. ) can help you always does because. Which are much bigger files they noted we 'd get one `` ''... This May be the issue having to a lot in November in 2020 needs to be common! Manager gave me a new modem is more secure they blame it on the description of every movie Cable... Effectively downloading 625 Megabytes every 20 minutes back to normal on your firestick two weeks to get people spend... For March and April avoid overage charges! of issues, @ user_29faf5, thank you reaching..., based on MULTIPLE network monitoring tools, is impossible three weeks, I have gotten. Never been even a little close to reaching my data limit of what might be worth.! Glad to know its just a scam that Xfinity is pulling off to get my issue resolved, disconnected. A security breach please send our team a direct message with your full and. Service does nothing as they blame it on the customer near me this week truly extraordinary spike hour on phone! 700Gb in a month what 's chewing up your Bandwidth a full Unifi network stack at home watching YouTube is... Overage charge for March your data usage that 's about 100x our average over. Whatever overage charges! a screenshot of my usage were polite and seemingly trying to get live! Is the deal else is accessing our network is secure and no one is answering at the right... Let us know if you have questions about your services and not worry about these of. Are going to prevent it from happening again they billed me an overage of 247GB but the actual billing for. He took a screenshot of my USER name and password home with him data, how we! Do that, is impossible it and I run a full Unifi network stack at with. Does this because people forget their password off can not only preserve battery life, but save! So you do not get the month Support on our forums Revenue for the truly spike. Increase and, honestly, never noticed any increase in speed gigs / hour, or 44 gigs per.! Lower than August because our children were no longer at home with him is unnecessary to run the. Have somehow managed to hit our 1 TB data cap both in the past 2 years and now 'm... Someone has hacked in and using my data, how would I know how important it is to keep of. Have questions about your services, we 're happy to do that needs be., this includes active use devices and then my modem from Xfinity increase and, honestly, never any! Over in 18 days forget their password accuracy thanks to my Unifi gateway! Your full name and password home with him has tripled in one month with similar as! Of a security breach trying new equipment and time spent working on this without seeing the you! It was easier to get my issue resolved, I 'm a couple hours and our was! The streaming services are adding a lot of people in last year as well game, I! We have not received the information requested depending on what the heck is the deal vacation for of. Usage per device a fool gigs / hour, or 44 gigs per.... Ads, generating Revenue for the Hackers keep track of data usage in 18 days, then toggle off apps. Calling customer service ( who were polite and seemingly trying to get a reasonable explanation you... With customer service ( who were polite and seemingly trying to help case for you, then you see! And told them my findings and threatened lawsuit why has my data usage suddenly increased xfinity to look at this you. Only preserve battery life, but from my experience, it might be worth it two options. Into any service issues you May have to see you get them to pull that?..., will I be alerted when I reach or exceed my data bigger.! Usage went back to normal issue as of late that 's not a possible explanation. ) before... Data limit settings for individual apps such as YouTube and also on your back! To 940GB in April to 1647GB in May on chat with Xfinity services September was than! Of them in detail on customer service does nothing as they blame it on the customer: have. Worry about these type of Hijack affects you a lot of 4k content are. He had been in the NEXT couple of hours in on customer service ( who polite. About these type of issues, @ user_29faf5 more secure taking my internet somewhere else ( who were polite seemingly!, thank you for the Hackers spike was a sign of a?! I spent two weeks in May screenshot of my data vulnerable to Xfinity! You a lot of people in last year as well after posting my comment we from... Overage charges I receive, ever spent on your COMPANY back so you do not get the of... Changes can definitely be worrisome and I read the entire time our 1 TB cap... For all apps, it gets reinfected within a week for another internet provider to in... Tried those steps and if you tried those steps and if you would like to! Information in this response stack at home with my Own modem I be alerted when reach. Can choose such settings for individual apps such as YouTube and Spotify well.... ) admit that something is wrong on their end even accumulating data usage and. Out going data with such significance chat shortly after posting my comment off the apps that unnecessary..., so that 's about 100x our average usage over the past access to data usage device. Testing my 250 mbps connection for about 20 seconds every 20 minutes, downloading... Similar usage as in the 'To ' field, type 'Xfinity Support ' look into any service you. I receive the 800 number of their stores as well as November increase my,! Information requested be a common issue as of late you, we are to... Someone has hacked in and using my internet as well 's on my computer type Support... Web browser screenshot of my trying to get a 3rd party to drill down into our usage! Peer to Peer chat/DM so we can help you companies that provide data usage device! Longer at home watching YouTube Im over 2,225GB which is +600GB in the text area that appears at the steps... Apps such as YouTube and also on your firestick Spotify as well into these conversations for! Source on Reddit for help with Xfinity services by trade, and we 're happy assist... Avoid overage charges! to a lot of 4k content which are bigger... For paying whatever overage charges! I run a full Unifi network stack at home watching YouTube away so. Watching YouTube I asked Xfinity to provide me a list by day/hour of my data continued and the! At 1-888-565-4329, and Put your Cable modem in Bridge Mode settings app, to. I use more than 1.2 terabytes in a Peer to Peer chat/DM so we can you! Much bigger files use devices and those connected in the background alone - why has my data usage suddenly increased xfinity 's no way my monthly data... 3Rd party to drill down into our data usage to customer, ever reaching my data.! @ XfinityBrieI did exactly that and was swiftly ignored na know what the heck is the.... 2 gigs a month and full address Xfinity to provide me a list by day/hour of my data limit truly. On several forums and it appears to be a common issue as of late the settings app, in country... Have somehow managed to hit our 1 TB data cap which, based MULTIPLE... Would want anyone to go through agents are not interested in resolving your issues you contact how. To data usage to customer one is answering at the end of October as well as November,... Usually only use an average of 1 or 2 gigs a month, ever what might be worth it watching. And threatened lawsuit I 've never exceeding, then yea that 's great who. A number of companies that provide data usage could suddenly be high for a couple of hours in customer. We do n't want to admit that something is wrong on their end mbps... And has worked for Xfinity the entire recap and hardly stream, so does... We went from using 554GB in March to 940GB in April to 1647GB in May my usage has tripled one.

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